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Download the On-Demand Assist app

The On-Demand Assist app lets you share your screen with the IT technician so they can better help and assist you. During a support session, you still have control of your keyboard and mouse. When you close the app, the session is ended immediately.

Run the On-Demand Assist app

You should find the On-Demand Assist app in your Downloads folder. To open the app, just double-click the file.

Enter your unique session code

The IT technician will give you a 9-digit code to enter to securely start the session.

This code is unique to this session meaning it can’t be reused at all; either by the technician or anyone else.

Download and install the RealVNC^® Server mobile app

The app lets you share your mobile device screen with an IT technician. During a support session, you have complete control of your device and quitting the app ends the session immediately.

Run the On-Demand Assist app

Open the app and navigate to the home screen.

Enter your unique session code

The IT technician will give you a 9-digit code to enter to securely start the session.

This code is unique to this session meaning it can’t be reused at all; either by the technician or anyone else.