Get expert help and support, in an instant

Allow an IT support technician from River Valley Cooperative to connect to your device to better help and assist you.

Download for Windows

Also available for Mac

  1. Download the Instant Support app

    The Instant Support app lets you share your screen with the IT technician so they can better help and assist you. During a support session, you still have control of your keyboard and mouse. When you close the app, the session is ended immediately.

  2. Run the Instant Support app

    You should find the Instant Support app in your Downloads folder. To open the app, just double-click the file.

  3. Enter your unique session code

    The IT technician will give you a 9-digit code to enter to securely start the session.

    This code is unique to this session meaning it can’t be reused at all; either by the technician or anyone else.