Get expert help and support, in an instant

Allow an IT support technician to connect to your device to better help and assist you.

Download for Windows

Also available for Mac

  1. Download the On-Demand Assist app

    The On-Demand Assist app lets you share your screen with the IT technician so they can better help and assist you. During a support session, you still have control of your keyboard and mouse. When you close the app, the session is ended immediately.

  2. Run the On-Demand Assist app

    You should find the On-Demand Assist app in your Downloads folder. To open the app, just double-click the file.

  3. Enter your unique session code

    The IT technician will give you a 9-digit code to enter to securely start the session.

    This code is unique to this session meaning it can’t be reused at all; either by the technician or anyone else.